Terms and Conditions

GENERAL INFORMATION

360-icon.com is provided by:

SOS Denmark ApS
Company registration no.: 26198178
Strandvejen 257
DK-2920 Charlottenlund
Denmark
Telephone: +45 3990 0664

If you experience problems with your order on 360-icon.com or the general use of the website, please contact our Customer Service at info@360-icon.com or +45 3990 0664.

If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you start shopping on 360-icon.com.

IMPORTANT NOTICE

Read the terms and conditions carefully before your order goods from 360-icon.com

These terms and conditions apply when you order or buy goods on 360-icon.com. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of 360-icon.com any reference to "we", "us" or "our" means 360 Icon.

If you do not accept these Terms and Conditions, you cannot order or purchase goods on 360-icon.com.

Ordering

360-icon.com is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

An order placed on a public holiday or during the weekend will be processed on the following business day.

You must be at least 18 years old to purchase goods on 360-icon.com and possess a valid payment card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.

We can only process your order if the delivery address is a residential ad-dress or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes.

Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

Your payment details are incorrect or cannot be verified

Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities

There is an inadvertent error on 360-icon.com, such as a payment error or the like

We have reasons to believe that you are under the age of 18

Contracts can only be concluded on 360-icon.com. We do not process orders made in emails, letters or by phone.

At what point in the ordering process are you bound by your order?

Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.

When you click "Complete Order" and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under section 4.

Please contact info@360-icon.com if you made a mistake while placing your order. Our Customer Service are ready to help you.

You will receive an email confirming your order.

After the conclusion of the contract, the provisions on withdrawal apply, see below.

Access to the Contract

You will receive a confirmation of the content of the contract and a copy of these Terms and Conditions with your purchase. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available in 360-icon.com’s system subsequently.

Measures against fraud

In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

MEANS OF PAYMENT

We accept the following means of payment:

Mastercard

VISA

VISA Electron

Maestro

CVV (Credit Card Verification Number)

If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

Payment procedure

Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.

Prices

All the listed prices for goods and delivery costs include value added Danish tax (VAT) and duty of 25%. VAT will be deducted for delivery addresses outside EU.

Costs relating to delivery, freight or postage may vary and are added to each order.

Currency

3.5.1 The prices on 360-icon.com are shown in both € (EUR) and DKK (Danish Krone) calculated by using the daily rate of the Danish National Bank. The transaction is invoiced in € or kr. and the order is concluded in English or Danish.

Delivery

We deliver to the following countries:

Europe:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Norway, Iceland

Didn’t find you country on the list? Please email info@360-icon.com for special shipping rates.

Delivery Time

The usual shipping time is between 2 and 6 weekdays from the date of the order confirmation. 360 Icon is responsible for the purchase until you have received it.

The shipment is delivered to a parcel pickup location near you. You will receive the address of the pickup location and the time of pickup at the email that was used on 360-icon.com when ordering.

Delivery Cost:

Denmark - Free delivery

Europe (excl. Norway and Iceland)15 EUR

The shipping costs for your purchase appear on the order confirmation and will be charged together with your payment for the products purchased.

Delivery Terms

Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses - not to PO boxes.

Your goods will be delivered Monday to Friday. The time of delivery de-pends on the country in which the delivery takes place and the carrier used.

Please note that the risk of loss of or damage to the goods passes to you after delivery from us to the carrier. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming goods and incorrect goods".

RETURNS

You can return your online purchase within 14 days of receiving it in accordance with Danish law. Please inform us on info@360-icon.com about your decision to return the order. When you return your purchase, the product(s) must be in the same condition, as when you received it. Please fill in the information on the return note and enclose it with the order.

The costs of return are at the customers own expense.

Please send the parcel to:  

SOS Denmark ApS

Traverbanevej 10

DK-2920  Charlottenlund

360 ICÔN will refund the purchase amount as soon as possible, after receiving the product(s) and ensured that the returned good(s) matches the requirements for the return and with all hangtags and labels in order.

If you have any further questions please contact:

info@360-icon.com


NON-CONFORMING GOODS AND INCORRECT GOODS

If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service at info@360-icon.com. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.

In case of non-conforming goods or incorrect goods, you can choose be-tween the following options:

Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods,

Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or

Keep the goods and request a proportionate reduction of the purchase price

When contacting Customer Service, you will be asked to provide the order number, a description of what is wrong with the goods and pictures if possible.

You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods, unless you choose to receive new goods to replace the original goods.

OTHER MATTERS

Updating the website

We do our best to update 360-icon.com and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.

Force Majeure

We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.

The completeness of the contract

These Terms and Conditions constitute the complete terms of the contract between us.

Invalidity

If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.

Privacy Policy

We treat your personal data confidentially. Please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of 360-icon.com in general.

Right to complain

All merchandise is covered by The Danish Sale of Goods Act, giving you a 24 month right to complain about an item. As a customer you can complain about defects and deficiencies that arise within 24 months of the purchase. However, your right to complain is applicable only to defects of the product(s) that were present at the time of delivery and not if the defects, deficiencies, or wear and tear are due to negligent use, a lack of maintenance, or simply because of normal wear and tear. In case of a complaint please contact us on info@360-icon.com

You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec.europa.eu. When submitting the complaint, you must state our email address info@360-icon.com.

In case we cannot reach a settlement through the Danish Dispute Resolution Institute, you will have access to submit a complaint to the Consumer Complaints Board.

If you wish to submit a complaint to the Consumer Complaints Board, please follow the link: https://minsag.forbrug.dk

Choice of law and jurisdiction

Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.